TY  - BOOK
AU  - Fitz-enz,Jac
TI  - Benchmarking staff performance: how staff departments can enhance their value to the customers
SN  - 1555425739
PY  - 1993///
CY  - San Francisco, CA
PB  - Jossey-Bass Publishers
KW  - Benchmarking(Management)
KW  - Line and staff organization
KW  - Organizational effectiveness
N1  - Include index
ER  -