Fitz-enz, Jac. <br/><br/>
Benchmarking staff performance  how staff departments can enhance their value to the customers 
Jac fitz-enz. 
 - San Francisco, CA  Jossey-Bass Publishers  1993 
 - xviii, 218p.  23cm. 
<br/><br/> Include index. 
<br/><br/><label>ISBN: </label>1555425739 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Benchmarking(Management)<br/>Line and staff organization.<br/>Organizational effectiveness.