TY  - BOOK
AU  - Heller, Robert
TI  - Communicate clearly
SN  - 0751306304
PY  - 1998///
CY  - New York
PB  - DK Pub.
KW  - Business communication
KW  - Communication in management
KW  - Communication in organizations
KW  - Interpersonal communication
N1  - includes index :p.70 - 71
ER  -