TY  - BOOK
AU  - Costin, Harry Ivan
TI  - A strategies for quality improvement: TQM, reengineering, and ISO 9000
SN  - 0030246113
PY  - 1999///
CY  - Fort Worth, TX
PB  - Dryden Press
KW  - ISO 9000 Series Standards
KW  - Reengineering (Management)
KW  - Total quality management
N1  - includes index :p.655 - 665
ER  -