Costin, Harry Ivan <br/><br/>
A strategies for quality improvement  TQM, reengineering, and ISO 9000 
Harry Ivan Costin. 
 - 2nd ed. 
 - Fort Worth, TX  Dryden Press  1999. 
 - xxiii, 665 p.  24 cm. 
<br/><br/> includes index :p.655 - 665 
<br/><br/><label>ISBN: </label>0030246113 
<br/><br/><label>Subjects--Topical Terms: </label><br/>ISO 9000 Series Standards<br/>Reengineering (Management)<br/>Total quality management