TY  - BOOK
AU  - Nightingale, Peggy.
AU  - O'neil, Mike
TI  - Achieving quality learning in higher education
SN  - 0749413255
PY  - 1994///
CY  - London
PB  - Kogan Page
KW  - Education, Higher
KW  - Administration
KW  - Total quality management
N1  - includes index:p.189 - 192; references :p.179 - 188
ER  -