Business process redesign a view from the inside 
edited by Ashley Braganza and Andrew Myers 
 - London  International Thomson Business Press  1997 
 - 210 p.  ill.  26 cm. 
<br/><br/> includes index :p.206 - 210 
<br/><br/>references:p.201 - 205 
<br/><br/><label>ISBN: </label>1861521871 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>Reengineering (Management)