Martin, William B. <br/><br/>
Managing quality customer service 
William B. Martin. 
 - London  Kogan Page  1989. 
 - 91p.  ill.  22cm. 
<br/><br/><label>ISBN: </label>0749403527 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service--Management.<br/>Customer service.