Hodgetts, Richard M. <br/><br/>
Measures of quality and high performance  a simple tools and lessons learned from America's most successful corporations 
Richard M. Hodgetts. 
 - New York  AMACOM  1997. 
 - xiii, 224p.  ill.  23cm. 
<br/><br/> Include index 
<br/><br/><label>ISBN: </label>0814403778 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness--Case studies.<br/>Total quality management--Case studies.