Reengineering the public service  leadership and change in an electronic age 
edited by Muhammad Rais Abdul Karim. 
 - Subang Jaya, Selangor Darul Ehsan, Malaysia  Pelanduk Publications  c1999. 
 - 403 p.  22 cm. 
<br/><br/> includes index :p.395 - 403 
<br/><br/><label>ISBN: </label>9679787052 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Civil service reform--Malaysia.<br/>Reengineering (Management)--Malaysia.