TY  - BOOK
AU  - Weaver, Charles N.
TI  - Managing the four stages of TQM: how to achieve world-class performance
SN  - 9839156055
PY  - 1995///
CY  - Kuala Lumpur
PB  - Syarikat First Agency
KW  - Organizational change
KW  - Total quality management
N1  - includes index :p.245 - 252; bibliography :p.243 - 244
ER  -