Sanders, Betsy <br/><br/>
Fabled service  Ordinary acts, extraordinary outcomes 
Betsy Sanders. 
 - Kuala Lumpur, Malaysia  Golden Books Centre  1995 
 - xv, 128p  ill.  26cm. 
<br/><br/> Includes index: p.127-128 
<br/><br/><label>ISBN: </label>9837202327 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.<br/>Employee motivation.