Scanlon, Nancy Loman <br/><br/>
Quality restaurant service guaranteed  a training outline 
Nancy Loman Scanlon 
 - New York  John Wiley & sons  1998 
 - xi, 212p.  ill.  24cm. 
<br/><br/> includes index :p.201 - 212 
<br/><br/><label>ISBN: </label>0471028525 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Foodservice--Quality control<br/>Restaurants--Employees--Training of<br/>Total quality management