TY  - BOOK
AU  - Goetsch, David L.
TI  - Introduction to total quality: quality management for production, processing, and services
SN  - 0132325217
PY  - 1997///
CY  - Upper Saddle River, New Jersey
PB  - Prentice-Hall
KW  - Total quality management
N1  - Includes Index
ER  -