Goetsch, David L. <br/><br/>
Introduction to total quality  quality management for production, processing, and services 
David L. Goetsch & Stanley B. Davis 
 - Upper Saddle River, New Jersey  Prentice-Hall  1997 
 - xii, 660p.  ill.  26cm. 
<br/><br/> Includes Index 
<br/><br/><label>ISBN: </label>0132325217 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.