TY  - BOOK
AU  - Saylor, James H.
TI  - TQM simplified: a practical guide
SN  - 0070576785
PY  - 1996///
CY  - New York
PB  - Mc Graw-Hill
KW  - Total quality management
N1  - includes index :p.363 - 369; references :p.347 - 349
ER  -