Dix, Colin. <br/><br/>
Front office operations 
Colin Dix and Chris Baird. 
 - 4th. ed. 
 - Essex  Addison Wesley Longman  1998 
 - v , 218p.  ill.  24cm. 
<br/><br/> Include index. 
<br/><br/><label>ISBN: </label>0582319315 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Front desk personnel--Management.