TY  - BOOK
AU  - Perlitz, Lee
TI  - Customer Service In The Tourism Industry
SN  - 1740092813
PY  - 2002///
CY  - New South Wales
PB  - Pearson Education Australia
KW  - Customer service
KW  - Employees
KW  - Training of
KW  - Tourism
KW  - Customer services
N1  - Includes index : p.93 - 95; Bibliography: p.92
ER  -