Perlitz, Lee <br/><br/>
Customer Service In The Tourism Industry 
Lee Perlitz 
 - New South Wales  Pearson Education Australia  2002 
 - ix, 95p.  ill.  24cm. 
<br/><br/> Includes index : p.93 - 95 
<br/><br/>Bibliography: p.92 
<br/><br/><label>ISBN: </label>1740092813 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service<br/>Customer service--Employees--Training of<br/>Tourism--Customer services