TY  - BOOK
AU  - Silva, Karen E.
AU  - Howard, Debra M.
TI  - Hospitality & Management
SN  - 0078682967
PY  - 2006///
CY  - New York
PB  - Mc Graw-Hill/Glencoe
N1  - Includes index : p. 356 - 364
ER  -