TY  - BOOK
AU  - Goodwin, Cliff
AU  - Chapman, Elwood
AU  - Squire III, Alfred B.
TI  - The Hospitality Supervisor's Survival Kit
SN  - 0130498467
PY  - 2005///
CY  - New Jersey
PB  - Prentice Hall
KW  - Hospitality Industry
KW  - Management
N1  - Includes index : p.219 - 223
ER  -