King, John H, Jr., <br/><br/>
Managing For Quality In The Hospitality Industry 
John H. King, Jr. , Ronald F. Cichy 
 - New Jersey  Pearson/ Prentice Hall  2006 
 - xx, 298p.  ill.  27cm. 
<br/><br/> Includes Index : p. 291 - 298 
<br/><br/><label>ISBN: </label>0130945897 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality Industry--Management<br/>Quality Control<br/>Total Quality Management