TY  - BOOK
AU  - Kandampully, Jay A.
TI  - Services Management: The New Paradigm In Hospitality
SN  - 0131916548
PY  - 2007///
CY  - New Jersey
PB  - Pearson/Prentice Hall
KW  - Hospitality Industry
KW  - Management
N1  - Includes index : p.369 - 378; References: p.348 - 368
ER  -