Kandampully, Jay A. <br/><br/>
Services Management  The New Paradigm In Hospitality 
Jay A. Kandampully 
 - New Jersey  Pearson/Prentice Hall  2007 
 - xv, 378p.  ill.  23cm. 
<br/><br/> Includes index : p.369 - 378 
<br/><br/>References: p.348 - 368 
<br/><br/><label>ISBN: </label>0131916548 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality Industry--Management