Newman, Diana R. <br/><br/>
Human resource management a customer-oriented approach 
Diana R. Newman & Richard M. Hodgetts 
 - Upper Saddle River  Prentice Hall  1998. 
 - 471p.  ill.  24cm. 
<br/><br/> includes index :p.461 - 471 
<br/><br/><label>ISBN: </label>0138898901 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Personnel management--Case studies.--United States<br/>Personnel management.