Ball, Stephen <br/><br/>
Hospitality Operations  A system Approach 
Stephen Ball, ...[et.al.] 
 - London  Continuum  2003 
 - viii, 255p.  24cm. 
<br/><br/> includes Index: p.249 - 255 
<br/><br/><label>ISBN: </label>0826448267 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management<br/>System theory