TY  - BOOK
AU  - Heil, Gary
TI  - Employee Management and Customer Service in the Retail Industry
SN  - 047172324x
PY  - 2006///
CY  - New Jersey
PB  - John Wiley & Sons
KW  - Retail trade
KW  - Employees
KW  - Personnel management
N1  - includes index : p.177 -190
ER  -