TY  - BOOK
AU  - Gee, Jeff
TI  - Super Service: Seven Keys To Delivering Great Customer Service even when you don't feel like it! Even When you don't deserve it!
SN  - 0070248176
PY  - 1999///
CY  - Whitehouse station
PB  - Mc Graw-Hill
KW  - Customer relations
KW  - Customer services
N1  - Includes Index
ER  -