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Customer service on the Internet building relationships, increasing loyalty and staying competitive Jim Sterne.

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Material type: Text

TextPublication details: New York Wiley Computer Pub. c1996.Description: xxvi, 326 p. ill. 24 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due
Open Shelf	PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN	Book	HF5415.5 .S737 1996 (Browse shelf(Opens below))	Available
Open Shelf	PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN	Book	HF5415.5 .S737 1996 (Browse shelf(Opens below))	Available

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Previous	HF5415.5. R35 1996 Design and management of service proceses	HF5415.5. R44 1995 Relationship marketing for competitive advantage winning and keeping customers	HF5415.5. R44 1995 Relationship marketing for competitive advantage winning and keeping customers	HF5415.5 .S737 1996 Customer service on the Internet building relationships, increasing loyalty and staying competitive	HF5415.5 .S737 1996 Customer service on the Internet building relationships, increasing loyalty and staying competitive	HF5415.5. S934 1996 Superior customer service	HF5415.5. S934 1996 Superior customer service	Next

Includes index.

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