Keeping customers for life (Record no. 112552)

MARC details
000 -LEADER
fixed length control field 00448nam a2200169 4500
001 - CONTROL NUMBER
control field 0000006763
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 231118s9999 xx 000 0 und d
020 00 - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0749409444
040 ## - CATALOGING SOURCE
Original cataloging agency PJB
090 0# - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) HF5415.5 1992
100 00 - MAIN ENTRY--PERSONAL NAME
Personal name Gerson, Richard F.
245 00 - TITLE STATEMENT
Title Keeping customers for life
Statement of responsibility, etc. Richard F. Gerson
260 00 - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. London
Name of publisher, distributor, etc. Kogan Page
Date of publication, distribution, etc. 1992
300 ## - PHYSICAL DESCRIPTION
Extent 87p.
Dimensions 22cm.
650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer satisfaction
650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer service
Holdings
Withdrawn status Lost status Damaged status Not for loan Collection Home library Current library Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
        Book PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN PERPUSTAKAAN POLITEKNIK IBRAHIM SULTAN 29/01/2009   HF5415.5 1992 0000027574 18/11/2023 18/11/2023 Open Shelf