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THIS IS SERVICE DESIGN THINKING Basics, Tools, Cases

Stickdorn, Marc

THIS IS SERVICE DESIGN THINKING Basics, Tools, Cases Marc Stickdorn, Jakob Schneider - Hoboken, New Jersey WILEY 2011 - 373 pages illustrations 24cm

Includes bibliographical references (pages 340-365) and index

ISBN: 9781118156308

Subjects--Topical Terms:
Service industries--Management.

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