Help desk practitioner?s handbook
Czegel, Barbara 1953-
Help desk practitioner?s handbook Barbara Czegel. - New York John Wiley 1999. - xxiii, 400 p. ill. 24cm.
Include index
0471319929
Computer industry--Customer services--Management.
Electronic office machine industry--Customer services--Management.
Help desk practitioner?s handbook Barbara Czegel. - New York John Wiley 1999. - xxiii, 400 p. ill. 24cm.
Include index
0471319929
Computer industry--Customer services--Management.
Electronic office machine industry--Customer services--Management.