Managing quality customer service
Martin, William B.
Managing quality customer service William B. Martin. - London Kogan Page 1989. - 91p. ill. 22cm.
0749403527
Customer service--Management.
Customer service.
Managing quality customer service William B. Martin. - London Kogan Page 1989. - 91p. ill. 22cm.
0749403527
Customer service--Management.
Customer service.