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Services Management The New Paradigm In Hospitality

Kandampully, Jay A.

Services Management The New Paradigm In Hospitality Jay A. Kandampully - New Jersey Pearson/Prentice Hall 2007 - xv, 378p. ill. 23cm.

Includes index : p.369 - 378

References: p.348 - 368

ISBN: 0131916548

Subjects--Topical Terms:
Hospitality Industry--Management

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